Unused credits
Refunds are available for unused credit portions within the refund window after purchase.
Last updated: September 2026. Our refund policy for credit purchases and AIArtFlow services.
We want you to be happy with AIArtFlow. If you purchased credits and have not used most of them, you may be eligible for a refund under the terms below.
We process refund requests promptly. If something went wrong with a specific generation, let us know and we will look into it — failed generations are always refunded automatically.
Refunds are available for unused credit portions within the refund window after purchase.
Any generation that fails on our end is automatically refunded to your account.
You can request a refund within 14 days of purchase for unused credits.
Email us at [email protected] with your order details and we will take it from there.
Make sure your purchase is within the refund window and most credits are still unused.
Send us an email with your order number or the email used for purchase.
We review and process eligible refunds within a few business days.
If you bought a credit pack and have not used most of the credits, within the refund window.
Any generation that fails on our side is automatically refunded, no request needed.
If the service was unavailable for an extended period and you were unable to use it.
Once approved, refunds typically take 3 to 7 business days to appear on your payment method.
No. Failed generations are automatically refunded and do not consume credits.
Yes. We process pro-rated refunds for unused portions of credit packs when eligible.
Refunds are for unused portions. If you have used most of the pack, it may not qualify for a full refund.
Your current credit balance is shown in your profile page when you are logged in.
Contact our support team and we will take care of it.